Refund policy

1. REFUND POLICY

Gift Baskets & Gifts

Every gift we send is made with care, and we want yours to arrive just right. We’re happy to help if something goes wrong. We’ll gladly accept returns of gifts that arrive damaged, are defective due to manufacturing or workmanship, are lost in transit, or are shipped incorrectly because of our error. Gift orders are otherwise final sale. Questions or a problem with your order? Email hello@bngbydesign.com or call (303) 257-5953 with your order number, and we’ll sort it out.

Picnic Time Products

We’re happy to accept returns of Picnic Time items purchased from Baskets and Gifts by Design.

Items returned within 60 days of purchase will be refunded to your original form of payment at the original selling price. After 60 days, we’ll gladly issue a merchandise credit for the same amount.

Items should be unwashed and unaltered, with all tags attached and in the original packaging. Defective items may still be accepted.

Sale items are final sale and cannot be returned or exchanged.

Monogrammed, engraved, and other personalized items are made just for you, and you’ll receive a proof to approve before we begin. Once a proof is approved, these items cannot be returned. If the customization doesn’t match the approved proof, please contact us and we’ll work to make it right.

All Picnic Time Returns or Exchanges: Please email hello@bngbydesign.com or call (303) 257-5953 with your order number, and we’ll take care of it.